Kate Hudson's Fabletics under fire from Australian customers

Sarah Carty

Kate Hudson's fitness-based website Fabletics has come under fire from Australian members, who claim they have been "ripped off" by hidden fees in their subscription.

Fabletics, which was founded two years ago, reportedly offers customers 50 per cent off clothing purchases if they subscribe to a VIP membership, however many have claimed that after they make that first purchase, they're then charged a 'hidden' $A66.60 subscription fee every month.

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Members claim they can only opt out of the subscription if they do so within the first five days of every month, otherwise they are stuck in a 'subscription trap'.

Picture: Facebook.

In fact, customers are reportedly so furious with the website that the Australian Competition and Consumer Commission has ordered Fabletics to revamp the site to make the monthly fee clearer for VIP subscribers.

“We alleged that’s misleading conduct and the detriment is quite large,” ACCC chairman Rod Sims told News Corp Australia.

“It is new and so we’ve moved fairly quickly. Complaints have shot up,” Mr Sims said.

Picture: Facebook

According to Mr Sims, since Fabletics was launched in 2012 America’s Better Business Bureau had received 1400 complaints over the company and their website.

Review sites also carry scathing reviews of Hudson's online site and checkout process.

Fabletics offers customers running, yoga, gym and workout gear, as well as fitness accessories such as seamless thongs and backpacks.