[UPDATED on 28 August 2023 at 1.15pm]
SINGAPORE – OCBC banking services – including its mobile and online banking, PayNow and ATMs – which were down on Monday (28 August) morning, has been restored.
Responding to queries by Yahoo Finance Singapore at about 12.30pm on Monday, OCBC said, "We have restored all our banking services. Our customers can perform banking transactions at our branches, ATMs, Internet and mobile banking platforms, and Velocity. Cards services have also been restored."
The bank also apologised for any inconvenience caused. "We thank our customers for their patience and understanding. We want to assure them that their monies remained safe and customer data was secured throughout," OCBC said. "We are investigating the cause of the technical problem and will provide an update as soon as we can."
OCBC outage started in the morning
The bank acknowledged the issues in a Facebook post before 10am. It said, "We are facing technical problems with our systems impacting our banking channels (mobile & online banking, PayNow, ATMs, Velocity and Cards). We apologise for the inconvenience caused, and are resolving the problem. We will provide updates as soon as we can. Customers can still visit our branches for urgent transactions."
OCBC users reported being unable to use their credit cards and that the PayNow app was down.
At 10.33am, OCBC updated that it had restored card and branch services. At 10.37am, ATM services were restored, it said.